Privacy Policy

1. Overview

Management On The Cape ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit capecodmanagement.com (the "Site"), call or email us, or engage us as a Property Owner or Guest, and how we use and protect that information.

By using the Site or our services, you agree to the practices described in this Policy. If you do not agree, please discontinue use of the Site and our services.

2. Who We Are

Management On The Cape is a Cape Cod-based short-term and vacation rental management company specializing in single-family properties across Cape Cod, Massachusetts, including Bourne, Falmouth, Harwich, and Provincetown. Our principal place of business is:

1484 Orleans Road #1487, Harwich, MA 02645
Phone: 508-286-7928

3. Information We Collect

We only collect information that helps us respond to your inquiry and deliver our services. The categories of information we may collect include:

Information you provide directly

• Name, phone number, and email address when you contact us
• Property information (address, features, photos, access details) when you inquire about or onboard a property for management
• Booking and stay details if you are a Guest at a property we manage
• Any other information you choose to share with us by phone, email, text, or in writing

Information collected automatically

• Basic device and browser information (such as browser type, operating system, and screen size)
• Approximate location based on IP address
• Pages viewed on the Site, referring URLs, and time spent on pages

We do not knowingly collect Social Security numbers, government identification numbers, or payment card data through the Site. Guest payments are processed by the applicable booking platform (such as Airbnb or Vrbo) under its own privacy policy, not by us.

4. How We Use Your Information

We use the information we collect to:

• Respond to inquiries from prospective Property Owners and Guests
• Onboard, list, market, and manage rental properties under a management agreement
• Coordinate housekeeping, inspections, and minor maintenance
• Communicate with Owners about reservations, reporting, and revenue distribution
• Communicate with Guests about reservations, check-in instructions, and on-call support
• Improve the Site, our services, and the quality of our communications
• Comply with applicable Cape Cod town ordinances, Massachusetts state law, and federal regulations

We do not sell your personal information, and we do not use it for third-party advertising.

5. How We Share Information

We share information only as needed to operate our services or as required by law. Recipients may include:

• Trusted service providers who help us run our business (for example, housekeeping partners, maintenance vendors, hosting and analytics providers)
• Booking platforms such as Airbnb and Vrbo, when a property is listed or a reservation is processed
• Property Owners, with respect to Guests who book their property
• Regulators, courts, or authorities when required by law, subpoena, or to protect the safety of people or property
• A successor entity in the event of a merger, acquisition, or sale of business assets

We require service providers to handle information consistent with this Policy and applicable law.

6. Cookies & Site Analytics

The Site may use a small number of cookies and similar technologies to remember your preferences, keep the Site running smoothly, and help us understand how visitors use it (for example, which pages are most viewed). You can control cookies through your browser settings; disabling some cookies may affect Site functionality.

We honor browser "Do Not Track" signals where technically feasible. We do not use cookies to build cross-site advertising profiles.

7. Data Retention

We retain personal information only as long as needed to provide our services, maintain accurate business records, comply with our legal and tax obligations, and resolve disputes. When information is no longer needed, we delete or anonymize it.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information you share with us. No method of transmission over the internet or electronic storage is 100% secure, however, and we cannot guarantee absolute security.

9. Your Choices & Rights

You may:

• Ask what personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete information we are not legally required to keep
• Opt out of non-essential marketing communications by replying "stop" or contacting us directly

To exercise any of these choices, contact us using the information in the Contact section. We will respond within a reasonable timeframe and in accordance with applicable Massachusetts and federal law.

10. Children's Privacy

The Site and our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Third-Party Links & Booking Platforms

The Site may link to third-party websites and listings, including short-term rental platforms such as Airbnb and Vrbo. Those sites have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before providing them with information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the Site or our services after changes are posted constitutes acceptance of the updated Policy.

13. Contact

Questions about this Privacy Policy or how we handle your information? We're a local team and happy to talk.

Management On The Cape
1484 Orleans Road #1487, Harwich, MA 02645
508-286-7928